Removal of timeframes for making a claim
We have recently reviewed our policy wording with regards to our ability to decline claims that have a treatment or procedure date over 12 months old. We no longer believe that this term is appropriate or in the best interests of our members, so have decided to remove the policy term.
As part of this process, we have reviewed all claims that were declined over the last five years for this reason. We identified all past and present customers to whom this applied and have contacted them directly to pay their claim(s).
However, if you have a client who did not submit a claim because it was more than 12 months old and they believed that it would have been declined, or if they had a claim declined for this reason more than five years ago, please do submit the claim for review.*
Accuro is committed to always delivering the best outcomes for our members which is why we will continue to review policy wordings and benefits from time to time. If you have any questions on this matter, please feel free to call our customer team on 0800 222 876 or email firstname.lastname@example.org
* This extends to previous members of Accuro who may have since cancelled their membership.
Don’t forget, Cigna’s two months of free life insurance premiums ends on 31/8/22 so while your cost of living might be going up, let’s get the cost of your insurance down. ** T&Cs apply so get in touch to chat about your cover soon, so you don’t miss out.